Technical Support and Maintenance

Ensure Peak Performance and Reliability of Your SAP Systems

At Nexy Consulting, we deliver technical support and maintenance services structured to ensure stability, performance, and availability across SAP environments and enterprise IT landscapes. Our approach combines deep SAP expertise with broad experience across market-leading platforms and technologies.

We support business-critical systems with a focus on operational continuity, risk reduction, and predictable performance.

SAP Technical Support and Maintenance

Our SAP technical support services are designed to maintain stable and efficient SAP environments, supporting both ECC and S/4HANA landscapes. We work across application, database, and infrastructure layers to ensure consistent system behavior and controlled evolution.

SAP Support and Maintenance Capabilities

System Monitoring and Performance Optimization
Continuous monitoring of SAP systems with proactive identification of performance bottlenecks and stability risks. Performance tuning focused on response time, system load, and user experience.

System Upgrades and Patch Management
Planning and execution of SAP upgrades, support packages, kernel updates, and technical patches to maintain security and platform stability.

Database Administration
Administration of SAP databases, including performance optimization, backup routines, and recovery procedures to ensure data integrity and availability.

Disaster Recovery and Business Continuity
Design and maintenance of disaster recovery strategies aligned with SAP architectures to ensure controlled recovery and minimal downtime.

Security and Authorization Management
Management of SAP security, roles, and authorizations in alignment with governance and compliance requirements.

Enterprise IT Support and Maintenance

In addition to SAP, Nexy Consulting provides technical support and maintenance for multi-technology and multi-vendor environments. Our services are vendor-agnostic and designed to support heterogeneous IT landscapes commonly found in enterprise organizations.

Enterprise and Multi-Platform Support Coverage

Application and Platform Support

Technical support for Salesforce, TOTVS, Oracle, Microsoft platforms, and custom enterprise applications.

Cloud and Hybrid Environments

Support for cloud and hybrid infrastructures, including AWS, Azure, and Google Cloud, ensuring system availability and performance.

Database and Infrastructure Support

Administration and maintenance of enterprise databases and supporting infrastructure components.

Security and Compliance

Implementation and monitoring of security controls across systems and platforms to meet enterprise and regulatory standards.

Disaster Recovery and Operational Continuity

Support for business continuity strategies across non-SAP systems and integrated environments.

Support Model and Delivery Approach

Our technical support services follow a structured and transparent delivery model, applied consistently across SAP and non-SAP environments.

Initial Assessment

Evaluation of the technical landscape to identify risks, dependencies, and improvement opportunities.

Support Planning

Definition of a tailored support model aligned with operational priorities and service scope.

Implementation and Monitoring

Execution of support activities with continuous monitoring and operational control.

Reviews and Continuous Optimization

Regular reviews and ongoing optimization to align support services with evolving business and technology needs.

Technical Support for Complex IT Environments

Nexy Consulting supports organizations with technical support and maintenance services covering SAP systems, enterprise platforms, and diverse IT landscapes, ensuring stability, security, and operational continuity.

Why Nexy Consulting for Technical Support

Strong SAP Foundation

Deep technical expertise in SAP environments combined with structured operational support.

Vendor-Agnostic Capability

Experience supporting enterprise IT landscapes across leading market platforms and technologies.

Proactive and Preventive Approach

Focus on prevention, stability, and early issue detection.

Flexible Support Models

Support structures adapted to operational, project-based, or hybrid needs.

End-to-End Responsibility

Single partner supporting SAP systems, enterprise platforms, and integrated environments.

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